Privacy

Introduction

VH Vertical Packaging considers the protection of personal data of customers and website visitors to be of great importance and sees this as its responsibility. Your personal data is treated and secured with the utmost care and confidentiality.

Data Controller

Under the General Data Protection Regulation (GDPR), VH Vertical Packaging is considered the data controller for the processing of personal data. The company is located at Marconilaan 15, 6003 DD Weert, the Netherlands. VH Vertical Packaging can be reached at +31(0)495 550 733 or by email at info@vhnl.com. This privacy policy applies to all data processing carried out by VH Vertical Packaging and to all websites managed by VH Vertical Packaging. The Data Protection Officer is Mr. M. Wetemans, reachable via info@vhnl.com or +31(0)495 550 733.

Why and on what legal basis do we process your data?

1. VH Vertical Packaging collects and processes your personal data for the following purposes:
2. To inform you via email about new products, services, and promotions, but only if you have given prior consent to the use of your email address.
3. To handle enquiries, quotation requests, or complaints—submitted through our website, by phone, email, or in writing. This is permitted during the pre-contractual phase.
4. To fulfil the agreement you enter into with us.
5. When you contact us with questions, feedback, complaints, or requests related to your rights. This can be by phone, email, contact form, surveys, research participation, newsletter sign-ups or via social media.
6. To comply with legal fiscal obligations applicable to VH Vertical Packaging.
7. For the development of new products and services, specifically focused on our operations.
8. For the calculation and recording of financial data resulting from agreements made with you.
9. Based on a legitimate interest, VH Vertical Packaging may also inform you about new products and services, considering your preferences based on previously purchased products or services and your interests as observed (with consent) on our website. This may include targeted social media campaigns.
10. For internal analysis and research to improve products and services.

Whose personal data do we process?

VH Vertical Packaging processes the personal data of (former) customers, prospects, website visitors, and other interested parties.

Who receives the data?

VH Vertical Packaging only shares data with parties involved in the execution of agreements between you and our organisation. These parties operate under data processing agreements, stating their responsibilities and limitations. They are not allowed to use the data for their own or third-party purposes. Your personal data will never be sold, rented, or otherwise shared for commercial purposes.

How long do we retain your data?

• VH Vertical Packaging applies the following retention periods:
• Contact details: 3 years after contract termination or last contact.
• Financial data: 7 years, in line with statutory requirements.
• Transaction data, including purchased products/services: 5 years.
• Enquiries or complaints: 3 years after handling your request or complaint.
• Data blocking requests: As long as legally required to comply with your request.

Security

VH Vertical Packaging has implemented appropriate technical and organisational measures to secure your data and prevent unauthorised access. These measures are regularly reviewed and updated where necessary. Access to your data is strictly limited to authorised personnel who require access to perform their duties. Our website ensures secure transmission of data you submit using encrypted connections.

Your rights

Anyone whose personal data is processed by VH Vertical Packaging has the right to request access to their data. If your data is incorrect, you can request correction. You also have the right to data portability, meaning that data processed based on your consent or agreement can be transferred to another controller. If you wish to have your data deleted, you may request this, and we will remove your data once no financial or legal obligations remain.

To exercise any of your rights, send an email to info@vhnl.com with a subject line indicating your request (e.g., access, correction, deletion, or data transfer). VH Vertical Packaging will respond within the legally required timeframe.

Marketing opt-out (data blocking)

If you no longer wish to receive any marketing communications from VH Vertical Packaging, you can request a block on your contact details by emailing info@vhnl.com with the subject line “blocking.” We will ensure your data is excluded from future marketing communications.

Social Media

VH Vertical Packaging aims to engage with customers, stakeholders and website visitors through social media platforms to share relevant content and respond to questions or comments. We actively monitor channels such as Facebook, Twitter, and blogs to provide valuable information and respond to inquiries.

While we strive to engage where appropriate, we reserve the right not to respond to every message. No rights may be derived from whether or not a response is given. Any personal data collected during social media interactions will be processed in accordance with this privacy policy.

We are not responsible for the handling of personal data by other social media participants or the content they post. For questions or comments, please contact us at info@vhnl.com.