“In case of failure we can today in more than half of the cases with our online help via Remote Engineer. We can watch in real time the machine and ensure adequate information, support or updates. This results in lower costs for our customers and for us optimizes the use of our mechanics”
While we do all we can to prevent unnecessary downtime of your packaging machines, it is for you a nice thought that VH Vertical Packaging is always available for service and repair on your production site. Just one phone call and we are directly at your service with expert advice, after-sales support or quick delivery of spare parts.
With customer satisfaction as a central objective, we do our very best to prevent stopping your packaging line as much as possible. Ask for the possibilities of our 24-hour service.
“The uptime is of the utmost importance. Frozen products cannot just wait in case of emergencies. In addition, the total cost of ownership is an increasingly determining factor for our customers when buying new machines. We like to take care of your vertical packaging issues.”
The construction of the machines supplied by VH Vertical Packaging machines is aimed to reduce the maintenance to a minimum. Depending on the use we recommend an appropriate maintenance schedule. The benefits of preventive maintenance are evident: the maintenance is efficient in terms of timing plans and the necessary components are available. Preventive maintenance thus relatively inexpensive. Certainly if they prevent the cost of an emergency repair and downtime.
In case of failure is a fast response time desired. VH Vertical Packaging has a service department which can be used 24 hours a day for emergencies. The downtime is limited and the production can be resumed as soon as possible. You are always helped by a well trained engineer: he knows like no other the packaging machine in your particular situation.